Terms of Services

Welcome to TentorPrime. These Terms of Services govern your use of our IT services, website, and solutions. By accessing or using our services, you agree to be bound by these terms.

Last updated: December 3, 2025

Acceptance of Terms

  • Binding Agreement

    Using our services constitutes acceptance of these terms and conditions.

  • Eligibility

    You must be 18 years or older to use our services or have legal consent.

  • Updates

    We may update these terms periodically. Continued use indicates acceptance.

Our Services

  • IT Outsourcing

    Professional IT support and infrastructure management for businesses.

  • Cybersecurity

    Security assessments, monitoring, and protection solutions.

  • Cloud Solutions

    Migration, management, and optimization of cloud infrastructure.

Client Responsibilities

  • Accurate Information

    Provide truthful and complete information about your technical needs.

  • Access Credentials

    Maintain secure access credentials and share them only when necessary.

  • Cooperation

    Work collaboratively with our team to achieve optimal results.

Payment Terms

  • Service Fees

    Payment terms are outlined in individual service agreements.

  • Invoicing

    Invoices are issued according to agreed billing cycles.

  • Payment Methods

    We accept various payment methods as specified in your contract.

Service Level Agreement

  • Uptime Guarantee

    Specific uptime guarantees are detailed in individual SLAs.

  • Response Times

    Support response times vary by service tier and urgency.

  • Maintenance

    Scheduled maintenance windows are communicated in advance.

Data Protection

  • Data Security

    We implement industry-standard security measures for data protection.

  • Privacy

    Your data is handled according to our Privacy Policy and applicable laws.

  • Data Ownership

    You retain ownership of your data while using our services.

Limitation of Liability

To the fullest extent permitted by law, TentorPrime shall not be liable for:

  • Indirect, incidental, special, or consequential damages
  • Loss of profits, data, or business opportunities
  • Downtime or service interruptions beyond our control
  • Third-party service failures or dependencies

Our liability is limited to the fees paid for the specific service giving rise to the claim.

Termination

Either party may terminate services under the following conditions:

  • Written notice as specified in your service agreement
  • Breach of terms by either party
  • Non-payment of services rendered
  • Mutual agreement to terminate

Upon termination, all outstanding fees become immediately due and payable.

Dispute Resolution

We strive to resolve any disputes amicably. In the event of a disagreement:

  • Contact our support team first for informal resolution
  • If unresolved, formal written dispute procedures apply
  • Governing law and jurisdiction as specified in your contract
  • Arbitration may be required for certain types of disputes

Contact Information

For questions about these Terms of Services, please contact us:

Email

legal@tentorprime.com

Phone

+1 (555) 123-4567

Website

https://tentorprime.com

Business Hours

Monday-Friday, 9:00 AM - 6:00 PM EST

Legal Notice

These Terms of Services constitute a legally binding agreement between you and TentorPrime. If you do not agree with any part of these terms, you should not use our services.

This agreement is governed by applicable laws and any disputes will be resolved in accordance with the jurisdiction specified in your service agreement.